Privacy Policy

1. Introduction

AceVision AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tennis intelligence platform, including our website, mobile application, and related services (collectively, the "Service").

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Tennis-specific data such as skill level, playing style, dominant hand, and training goals.
• Video Content: Tennis practice and match videos you upload for AI analysis.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card number.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration.
• Device Information: Browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Analyze your tennis videos using AI to generate performance insights and coaching feedback.
• Personalize your training plans and recommendations.
• Process payments and manage your subscription.
• Send you service-related communications, updates, and support messages.
• Monitor and analyze usage trends to improve user experience.
• Detect, prevent, and address technical issues and security threats.

4. Video Data and AI Processing

Videos you upload are processed by our AI systems to extract pose data, movement patterns, and performance metrics. Video data is stored securely in cloud storage and is accessible only to you and any coaches you explicitly grant access to. We do not use your video content for advertising purposes. AI-generated analysis data may be used in aggregate, anonymized form to improve our algorithms.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, analytics).
• Coaches: If you are connected to a coach through our platform, they may access your performance data and video analyses.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure cloud storage, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict processing of your information.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the email address below.

9. Children's Privacy

Our Service is intended for users aged 13 and older. If you are under 13, you may only use the Service with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].